Golden Corral Advances Business Intelligence and Performance with
Steton
ST. GEORGE, Utah (Business Wire EON) July 1, 2008 --
The premier buffet restaurant concept, Golden
Corral, is touting a significant advancement in business
intelligence resulting from the introduction of Steton’s
software. Golden Corral executives now have access to intelligent
data that is driving improved operational execution and elevated brand
protection.
Senior Vice President of Franchising for Golden Corral, Bob McDevitt,
stated, “The ability for us to anticipate and
solve food quality, customer service problems, and food safety has
dramatically improved. We had plenty of data... we just didn’t
have any information. And the fact that we were able to implement a
solution at a cost much lower than we anticipated has made the
investment that much more valuable.”
Like most successful chains, Golden Corral has a program in place to
conduct regular restaurant evaluations that gauge operational
performance related to food quality, food safety, and overall compliance
to brand standards. However, making the program come to life at Golden
Corral required teaming up with a technology partner to gain functional
visibility to system-wide performance. According to McDevitt, “Post-evaluation
results that previously took over a week to receive are now delivered
electronically immediately after evaluations are completed. However, the
primary reason for implementing Steton wasn’t
the speed of communication, it was the ability to analyze data and
generate usable information or intelligence identifying areas where the
concept needs to improve.”
The business intelligence gained by Golden Corral executives has
resulted in knowledge used to make procedure adjustments and initiate
targeted training that impact performance and ultimately customer trust. “We
had no way of compiling, let alone acting on, quality issues that were
consistent from store to store,” McDevitt
continues. “I never dreamed that I would find
a technology that does what Steton does. We did not want to reinvent the
wheel and so we were pleased to find someone who already had developed a
recipe for success right out of the box.”
About Golden Corral®
Ranked number one in the grill-buffet segment in 2007 for the 12th
straight year, Golden Corral is the system-wide sales leader with more
than twice the sales of the runner-up. Golden Corral has consistently
set new system-wide sales records each year for the last 15 years with
sales topping 1.5 billion in 2007. For more information, visit www.goldencorral.com.
About Steton®
Established in 1996, Steton elevates brand protection with the business
intelligence required by executives to proactively reduce risk and
ensure compliance. Steton’s software is
relied upon to collect and analyze over 9 MILLION audit/inspection
answer responses each month in over 12 different industries. Steton’s
software is utilized in 32 different languages by clients that include
54,000 professionals spanning 85 countries. Steton offers the business
intelligence executives require for total compliance management and
measurable risk reduction. For more information, visit www.steton.com.
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